Frequently Asked Questions
Answer all of your questions
General
Doraluna SPC is a Social Purpose Company that was founded on the simple but powerful principle; all children should have access to books and educational tools. We thrive to fulfill our mission in two ways:
1. By offering a vast collection of free children’s books, we enable kids to enthusiastically consume as many books as they want despite their cultural, ethnic, or financial background. For every book you buy on our website we donate a book to a child who does not have the means to buy the book
2. By encouraging children to share their own stories through our writing/drawing competitions
Yes, you can write and submit a book in the language of your preference. However, the language of the book may need to be among the list of languages we currently support. You may find out if there is support for your preferred language by attempting to submit a book and using the language selection picker.
You can update any information, such as your name, email address, password, privacy, account type, and profile and cover pictures from the “My Account” and “My Profile” tabs of your dashboard area.
To update your profile via your “My Account” tab, do the following:
· Log in to your dashboard area and click on the “My Account” tab.
· Select the information you’d like to update and ensure you click on the “Update Profile” button at the bottom to apply your changes.
To update your profile via the “My Profile” tab, do the following:
· Log in to your dashboard area and click on the “My Profile” tab.
· Locate the settings icon on your left and click on it for a drop-down menu.
· Select the “Edit Profile” or “My Account” options and apply the changes as needed.
· Click on the “Update Profile” button at the bottom to apply your changes.
Your Doraluna account allows you to switch between being an illustrator, translator, author, or member. To update your membership, do the following:
· Log in to your account and click on “My Profile” from the options.
· Click on the settings icon directly to the right of your name and avatar. A drop-down option will be available to you.
· Click on the option “Edit Profile” and scroll down to the next page to locate the “Account Type” section.
· Click on the box provided under “Account Type” and choose the preferred membership option you would like to upgrade to (between illustrator, publisher, translator, and author).
· Click on the blue “Update Profile” button to apply the change.
You can use the provided “SEARCH PRODUCTS AND SKU” search box on your left to search for related keywords. You can narrow down your search by applying all the filters provided on the “SHOP” page. You may filter your book search by selecting the price range on your left, selecting the product category under it, selecting the subject after that, and picking the format type after that.
To upload a book, do the following:
· Create a new account (if you’ve not already created one).
· Log in to your account and click on the “Add My Book” tab from one of the tabs in your account dashboard area.
· Submit the required information, including the title, description, age group, language, and category.
· Select the “SUBMIT” button at the bottom to submit your book for review.
Competition
The competition section is a reward-based program where members submit their books and compete for prizes based on the book with the highest positive reviews. To learn more go to the competition page.
There is no fee required to participate in the competition – it is FREE! The only requirement is that you read and abide by the Competition Rules.
You can enter the competition with any language of your preference – as long as it’s on the list of supported languages. To learn more about the requirements, read the Competition Rules.
Anyone can participate in the competition – as long as you meet the requirements of the competition rules, have an account with us, you have what it takes to compete, and you own the copyright to the book you intend to submit.
To enter the competition, do the following:
· Log in to your account, then hover around the “Competition” tab at the top of the site for a drop-down menu.
· Click on “Competition form” from the menu.
· Submit the required information, read and agree to the competition terms and conditions.
· Click on the “UPLOAD” button at the bottom of the page to upload your book and enter the competition.
Orders
Yes! All available books for purchase come with an ISBN, which can be found on the back cover of each book.
We currently make the books in our store available in paperback only. However, you can read and download books in the “FREE BOOKS” and “Competition” tabs of the site in PDF format and version.
Yes, we accept cancellations for orders that are yet to be processed. Also, you can cancel and return your order within 30 days after its delivery.
To learn more about cancellations, returns, and returns process, please read our Shipping & Returns Policy.
To order, do the following:
· Click on the “SHOP” tab at the top right of the website.
· Locate the book you’d like to order and click on the yellow cart icon to add the book to your cart (or click on the image to learn more about the price, summary, and other relevant information).
· Once it’s been added to your cart, click on the cart button at the top right corner of the page.
· Scroll down to the “CART TOTAL” section and click on “PROCEED TO CHECKOUT.”
· Provide the required information on the next page, including billing, payment, and shipping information.
· Click on “PLACE ORDER” at the bottom to place your order.
A tracking number and instructions will be provided after your order is confirmed and processed. You simply need to input the tracking number on the website specified and launch a search.
Please note that tracking orders with free shipping apply only to the time the order leaves our warehouse and the date it is delivered to your address. Tracking orders in transit is not available with free shipping. To track your order in transit, you may need to select either Standard or Expedited shipping packages.
Shipping and Returns
To return your order, follow the process described in our Shipping & Returns Policy. Please note that your return will only be acknowledged when your order meets the items eligible for return.
At this time, we only ship to the 50 states of the United States. We are working on extending our services to other parts of the world soon.
Unfortunately, we do not currently offer pickups.
The expected delivery date of your order depends on the type of shipping you select and your location distance. It may take up to 17 days if you select the Free Shipping option. However, the Standard and Expedited shipping options may be earlier than 10 and 5 days respectively.
You can learn more about the shipping cost, processing times, and expected delivery dates in our Shipping & Returns Policy
Shipping is free for orders starting at $35. However, if you need your order to be delivered earlier, you may need to select the Standard or Expedited shipping methods, which are described in our Shipping & Returns Policy
To qualify for free shipping, your order must be at least $35. If your order total is lesser, you may need to pay for Standard or Expedited shipping.
Yes, express (Expedited) shipping is available, and it takes between 3 – 5 days depending on your location within the US.
Payments
We currently support order purchases and payments with credit/debit cards. We are working on adding more payment methods soon.
We only collect your payment method information to process your payments. We do not store your payment card information on our database, only our third-party payment processor accesses it for processing purposes. In addition, our third-party payment processor is a reputable payment processor that complies with all the relevant industry-related card processing requirements.
You can learn more about how we handle your personal information and our security practices in our privacy policy.
